ICTManager

An Information Technology Manager is responsible for implementing and maintaining an organisation's technology infrastructure.

Businesses rely on a central information processing system to support efficient data management and communications.

The IT manager monitors the organisation's operational requirements, researches strategies and technology solutions,and builds

the most cost-effective and efficient system to achieve those goals.

Key Responsibilities

Work with senior management to propose, agree and deliver IT services to defined SLA’s

Manage KPI’s (Key Performance Indicator)

Translate business requirements into technology solutions

Maintain licences and Manage IT Projects

Implement Disaster Recovery Strategies

Co-ordinate and deliver new IT Equipment / Infrastructure

Manage 1st/2nd Line Support Teams

Be a senior point of escalation for IT issues

Have excellent communications skills

Methods

ITIL: The Information Technology Infrastructure Library (ITIL) is a methodology for managing IT as a service. It focuses on the end

user rather than on the technology. ITIL has been widely adopted across the world and is now recognised as best practice for

servicemanagement. It is deployed in organisations of all sizes and types.

PRINCE2: Projects IN Controlled Environments (PRINCE2) is a structured project management method based on experience drawn

from thousands of projects and from the contributions of countless project sponsors, Project Managers,

project teams, academics, trainers and consultants. A waterfall process with fully agreed requirements from the start

AGILE: Traditional project management views managing risk as an exercise in planning and control whereas in Agile Project

Management, risk is accepted as an inherent part of running projects and in that sense, it is incorporated into the Agile approach.

Just enough planning at just the right time has the advantage of being responsive to changing requirements that develop out of a

more thorough understanding of the product, as and when it emerges.

Who is your ICT Manager?